How may I help?


Customer service happens everywhere. It happens at the shop, it happens at your front door, it happens with colleagues, and every time you answer the phone.
Our Customer Service training makes use of your experiences as a customer and puts these into a framework that you can apply to many different situations.
What's in it for you?
You'll learn the key elements of really great customer service so you can …
  • Discover who your customers are. (By the way, it's not the usual suspects.)
  • Develop skills to create a positive experience for your customer, and for yourself.
  • Develop skills to deal with complaints in a positive and effective way.
What's in it for your organisation
You'll get a framework for customer service that enables you to ...
  • Manage customer service as a process,
  • Identify training needs
  • Monitor and measure effectiveness
  • give feedback and coaching to your team.
  • Understand how customer service affects your reputation
To practice what we preach, this training is fully engaging. There is no PowerPoint and no role play. We achieve the learning through practical, participative, and fun activities.
The training takes your experiences and including these in the event. You're fully involved throughout the event.

This training can be configured to suit many different circumstances. For example as a seminar or briefing event, as a one-day awareness event, or as a programme of team development.

A bespoke version of this training for was developed for Children's Centres in Suffolk.
The best starting point is a conversation. Please get in touch via the contact page.